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Operate HR Shared Services

Reliable HR operations, with clear ownership.

Payroll, statutory compliance, benefits and employee lifecycle processes, run by a dedicated TNSL team through defined workflows, calendars, reporting and escalation routes.

  • Every cycle run on a written calendar
  • A named team and account manager
  • Audit-ready statutory records

An example month

Example
MonTueWedThuFriSatSun12345678910111213141516171819202122232425262728293031
  • By 7thTax deducted at source (TDS) on salaries for the previous month (March: by 30 April)
  • By 15thProvident Fund (PF) and Employees’ State Insurance Corporation (ESIC) contributions for the previous month
  • 20–23Attendance and payroll inputs locked and reconciled
  • 26–31Processing, validation, your approval and payslips

Red dates are the general statutory due dates; professional tax (PT) and labour welfare fund (LWF) follow each state’s calendar. Payroll dates are an example, set to your pay cycle.

Service scope

Six service areas. One operating layer.

Replace a fragmented back office with one governed service, from payroll to the HR information system (HRIS) and monthly management information system (MIS) reports. Start with payroll and compliance; add the rest when you’re ready.

SIX SERVICE AREAS01Payroll managementProcessing, payslips and full-and-final02Statutory compliancePF, ESIC, PT and LWF on a calendar03Insurance and benefitsEnrolments, renewals and claims support04Employee lifecycleOnboarding documents through to exits05HR systems and reportingHRIS administration and dashboards06Admin, helpdesk and relocationEmployee helpdesk, letters and relocationONE CONNECTED HR OPERATING LAYER01Inputs02Validation03Processing04Reconciliation05ReportingDefined workflows · one calendar · regular reportingONE ACCOUNTABLETEAMAccount managerOperations teamL1–L3 escalationYOU RECEIVEPayroll for approvalStatutory filingsMonthly MIS reports
Six service areas
  • 01
    Payroll managementProcessing, payslips and full-and-final
  • 02
    Statutory compliancePF, ESIC, PT and LWF on a calendar
  • 03
    Insurance and benefitsEnrolments, renewals and claims support
  • 04
    Employee lifecycleOnboarding documents through to exits
  • 05
    HR systems and reportingHRIS administration and dashboards
  • 06
    Admin, helpdesk and relocationEmployee helpdesk, letters and relocation
One connected HR operating layer
  1. 01Inputs
  2. 02Validation
  3. 03Processing
  4. 04Reconciliation
  5. 05Reporting
One accountable teamAccount manager, operations team, L1–L3 escalation
You receive
  • Payroll for approval
  • Statutory filings
  • Monthly MIS reports

How the service runs. The calendar above shows when the work happens.

Governance

Clear measures and a named escalation path.

You always know what is measured, and exactly who to call when something needs attention.

What we measure, every cycle

  • 01Payroll processed and shared for your approval on the agreed date
  • 02Statutory deposits and returns made before each due date
  • 03First response to employee queries
  • 04Resolution of employee queries
  • 05Monthly MIS report delivered
  • 06Service review held with your team

Each measure is agreed with you for your operation.

Escalation path

If an issue needs attention, it moves up a level.

  1. 01
    L1Operations executiveYour named day-to-day owner
  2. 02
    L2Account managerService owner for your account
  3. 03
    L3Service headFinal accountability
How the engagement works

From transition to continuous improvement.

Knowledge capture first, stable operations next, and improvement as the ongoing discipline.

  1. 01

    Transition

    Knowledge capture, process mapping and standard operating procedure (SOP) documentation as we take over your HR operations.

  2. 02

    Stabilise

    Controls, checklists and calendars agreed and locked in, so every payroll and compliance cycle runs on time, month after month.

  3. 03

    Run

    A dedicated TNSL team runs payroll, statutory compliance and day-to-day HR operations under defined governance and reporting.

  4. 04

    Improve

    Dashboards, regular reviews and feedback loops drive continuous gains in payroll accuracy, speed and cost.

What changes for you

Payroll accuracy stops depending on one or two people.

Lower cost than internal team

Payroll, compliance and HR operations without building and running the team yourself.

Continuity

No single-person dependency; checklists and calendars keep every cycle on time.

Scalability

Capacity that flexes with headcount, new locations and seasonal peaks.

Single ownership

One accountable partner for all HR operations, with a named team and one escalation path.

HR Shared Services

Moving HR operations out of spreadsheets?

Start with a review of your current payroll and compliance cycle. We’ll show you the gaps and the transition plan.