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Recruitment · Global Capability Centres (GCCs)

Global Capability Centre (GCC) recruitment

TNSL helps global companies set up and scale their capability centres in India, from the first site leader to the full team, with HR, payroll and compliance in place from day one.

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GCCs in India
2,117 (FY26)
Professionals in GCCs
2.36 million
GCC revenue
$98.4 billion (FY26)
TNSL GCC clients
Invesco, Xylem Water, Hollister Medical, Calix

Source: Nasscom–Zinnov India GCC Landscape Report FY26, as reported in May 2026.

The industry

India is where global companies build their capability

A Global Capability Centre is an offshore unit owned by a global company that delivers technology, engineering and business services for the parent’s worldwide operations. India now hosts 2,117 of them, employing about 2.36 million professionals, with revenue of about $98.4 billion in FY26.

Today’s centres are no longer back offices. New GCCs increasingly start with product or portfolio mandates, run centres of excellence in AI, data and cybersecurity, and have site leaders who hold global responsibilities. That raises the bar for every hire, from the site leader down.

Types of GCCs

GCCs differ in who owns and runs them, and in what they do for the parent company.

How GCCs are owned

Captive

The parent company sets up and runs its own Indian entity from day one, and hires and manages the team directly.

Build-operate-transfer (BOT)

A partner builds and runs the centre for an agreed period, then transfers the entity, people and processes to the parent.

Hybrid or partner-assisted

The parent owns the entity but relies on partners for hiring, HR, payroll, compliance and facilities, especially in the first years.

What GCCs do

Technology and engineering

Software development, product engineering, R&D, testing and IT infrastructure for the global business.

Business services

Finance and accounting, procurement, HR operations, customer operations and supply chain support.

Analytics, AI and digital

Data, AI, cybersecurity and digital centres of excellence that build capability for the whole group.

Multi-function hubs

Centres that combine several of these mandates and act as a second headquarters for the global company.

Established hubs

Where GCCs operate today

Number of GCCs per city. These six cities hold about 94% of India’s GCCs; Bengaluru alone has about 29%. Source: Vestian, July 2025.

Emerging cities

Where the next GCCs are going

The next wave of GCCs is moving beyond the six metros. Emerging cities already host more than 220 GCC units and are growing at nearly 11% a year, and their share of India’s GCCs rose from 5% in 2019 to 7% in 2025.

Companies choose these cities for 20–25% lower operating and talent costs and lower attrition, often as a second site next to a metro hub. Jaipur is known for finance and accounting talent, and Coimbatore for engineering, testing and healthcare operations.

Source: Emerging-city list and growth: ANSR, May 2026. Tier II share and attrition: InCommon GCC Tier 2 Report 2025. Cost difference: UnearthInsight, as reported by YourStory, December 2025.

How TNSL helps you set up a GCC from scratch

One partner for the people side of your centre, from the first hire to a running organisation.

  1. 01
    Plan the people model

    Organisation design, roles, grades and pay benchmarks for the city you choose, built by TNSL’s HR Centre of Excellence.

  2. 02
    Hire the leadership first

    The site leader and functional heads are hired first, so the team is built by the people who will run it.

  3. 03
    Build the founding team

    Volume hiring of the first wave across technology and business functions, with structured assessment for every role.

  4. 04
    Set up HR operations

    HR policies, onboarding, payroll, PF, ESI and statutory compliance ready before the first employee joins.

  5. 05
    Staff the support services

    Front office, administration and facility teams supplied and managed through TNSL’s staffing service.

  6. 06
    Scale and stabilise

    Ongoing hiring, HR Shared Services and HR Centre of Excellence support as the centre grows, or a clean handover to your in-house HR team.

Roles we hire for

From leadership to frontline, screened with structured interviews and Behavioural Event Interviewing.

Leadership
  • Site leaders and GCC heads
  • Heads of engineering, technology and product
  • Finance, HR and operations heads
Technology
  • Software, cloud and DevOps engineers
  • Data, AI and machine-learning specialists
  • Cybersecurity and QA professionals
Business functions
  • Finance and accounting, including record-to-report and FP&A
  • Procurement, HR operations and customer operations
  • Analytics and reporting professionals

GCCs TNSL works with

Global companies whose India centres TNSL works with.

  • Invesco
  • Xylem Water
  • Hollister Medical
  • Calix
Case studies

Recruitment results our clients can measure.

All case studies

Questions employers ask about GCC hiring and set-up

What is a Global Capability Centre (GCC)?

A GCC is an offshore centre owned by a global company that delivers technology, engineering or business services for the parent’s worldwide operations. India hosts 2,117 of them.

How many GCCs are there in India?

India has 2,117 GCCs employing about 2.36 million professionals, with revenue of about $98.4 billion in FY26, according to the Nasscom–Zinnov India GCC Landscape Report FY26.

Which Indian cities are best for setting up a GCC?

Bengaluru, Hyderabad, Delhi NCR, Mumbai, Pune and Chennai host about 94% of India’s GCCs. Emerging options include Coimbatore, Kochi, Jaipur, Indore, Visakhapatnam and GIFT City, which offer lower costs and lower attrition.

Can TNSL help set up a GCC from scratch?

Yes. TNSL designs the people model, hires the site leader and founding team, sets up HR, payroll and compliance, and supplies administration and facility staff, then supports the centre as it scales.

Which GCCs has TNSL worked with?

TNSL’s GCC clients include Invesco, Xylem Water, Hollister Medical and Calix.

Other industries we recruit for

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Sources

Recruitment

Setting up or scaling a GCC in India?

Tell us the roles, numbers and start date. The right TNSL team will get back to you within two working days.

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